Refund policy

We hope you are satisfied with your purchase. If not, you can easily return your order.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@belezini.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@belezini.com.

Return Costs Return shipping costs are at your own expense. Any customs duties or import taxes for return shipments are the responsibility of the customer. Please always keep your proof of shipment. Without track & trace or proof of shipment, we cannot take responsibility for lost returns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Processing & Refunds Once your return has been received at our warehouse, it will be processed within 14 business days. You can track when your return arrives at our warehouse using the track & trace provided with your return shipment. After processing, the purchase amount will be refunded via the original payment method. You will receive a confirmation by email. Please allow up to 7 business days for the refund to appear in your account.

Need Help? If you have any questions regarding your return, feel free to contact us, we’re happy to help. We're available Monday to Friday, from 9:00 AM to 5:00 PM (CET) and aim to respond to all enquiries within 3 business days.

Email: contact@belezini.com

Unfortunately, we cannot accept returns on sale items or gift cards.